Frequently Asked Questions
Everything you need to know about shopping at Nekotwo Anime Merchandise.
How long does shipping take for my anime gear?
Standard shipping usually takes 7-14 business days depending on your location. Once your order is processed, you will receive a tracking number via email to monitor your package's journey.
Are your products officially licensed?
Yes, we pride ourselves on quality and authenticity. We source our merchandise from official distributors to ensure you receive genuine figures, apparel, and collectibles.
What is your return policy?
We offer a 30-day return policy for items in their original, unopened packaging. Please contact our support team to initiate a return if you are not satisfied with your purchase.
Do you ship internationally?
Absolutely! Nekotwo ships to fans worldwide. International shipping rates and delivery times vary by country and will be calculated at checkout.
How can I track my order?
Once your order ships, you will receive an email containing a tracking link. You can also log into your account on our website to view your order status and history.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout experience.